Hurricane Policy

At Unico Hotel Riviera Maya, we prioritize our guests' safety and well-being during emergencies, including hurricanes. We offer additional travel options during such times to ensure that our guests can fully enjoy their stay with us.

If a hurricane directly hits Unico Hotel Riviera Maya or the surrounding areas during your vacation, we will offer extensions of stay or certificates for future stays based on your current status. Terms and conditions apply.*

Early Departures: 
No penalty fees will be applied. Instead, Unico Hotel Riviera Maya will offer guests who check out earlier than their original date a certificate for the unused number of nights.

Extended Stay: 
Guests who are unable to depart due to airport closures or flight cancellations and require an extended stay will be offered a preferential rate, non-commissionable rate that can be paid directly at the front desk.

In the event of a hurricane, guests have the option to transfer their reservation to an alternate all-inclusive RCD Hotels property that is not within the storm's projected path. Rooms will be offered at the same rate based on availability. In the event that rates are lower at the relocating hotel, a credit for the difference will be issued.

Cancellations/No Show:
There will be no penalties for all passengers who have scheduled to travel within 72 hours before or within 5 days after a hurricane strikes. To apply and process a cancellation, guests must contact our reservation department:

Bookings made through tour operators or third-party websites must contact their booking source for information regarding the hurricane policy of their reservation. 

Unico Hotel Riviera Maya will provide guests with a certificate for the number of prepaid nights, which will be valid for 12 months. To avail of this option, guests must request their certificate within 60 days of the strike. Additional nights or guests will be booked at the current rate, and no name changes will be allowed. Room availability is subject to availability, and blackout dates may apply.

Late Check-In: 
Guests can arrive on the earliest available flights up to five days after the storm and stay for the same number of nights as originally planned, at the confirmed rate (subject to availability).

*Terms and Conditions: