Frequently Asked Questions


Check out our Frequently Asked Questions. If you don't see an answer to your question here, then shout, shout, let it all out on the form in the contact us page.




What time is check-in and check-out?

Check-in starts at 3PM (Local time). Check-out is at 12PM (Local time).


Can I request early check-in?

Yes. Early check-in may be requested and will be accommodated if available.


Do you allow pets?

Although UNICO 20º87º  is not classified as a pet-friendly resort, guests traveling with assistance and service dogs/animals are welcome. Please reach out to our Guest Experience team for more information.


Do you place a hold for a security deposit on my credit card at check-in?

Yes. We hold a $100 security deposit per night on the credit card provided at check-in for incidental charges. The hold will be released at check-out provided there were no charges billed back to the room.


Do you offer Wi-Fi?

Yes. We offer complimentary Wi-Fi for all hotel guests.


Do you allow smoking in hotel rooms?

We would like to assure you that the safety and wellbeing of all guests, team members, and associates is of utmost importance at UNICO 20º87º Hotel Riviera Maya. In compliance with the general law for tobacco control in Mexico, smoking in guestrooms and public areas is strictly prohibited. However, we have displayed signage in designated smoking areas throughout the property for guests to use should they need to.


Do I need to be a hotel guest to use the pools at the hotels?

The pool and gardens area is available only to registered guests of the hotels.


Does housekeeping provide daily service and turndown service?

Housekeeping daily service and turndown service will be available during your stay. 




Do you offer shuttle or transportation services?

Yes. We work with Corporate Coaches to accommodate transportation needs. Please contact the Concierge for assistance at Taxis are also on site 24/7 in the Valet entrance.


Does your facility offer wheelchairs?

Yes. We offer complimentary wheelchairs based on availability. If you require a motorized scooter, please contact the Concierge by calling Ext. 4136 or before arrival, email with 24 hours notice to allow for delivery. Charges will apply.