Welcome Back

UNICO 20°87° Hotel Riviera Maya is Ready to Welcome You Back

SAFE protocols video image

Now Open
We are ready to welcome you back for the journey through modern Mexico you've come to know and love.


At UNICO 20°87° Hotel Riviera Maya the health and safety of our guests and team members are paramount. As we move forward and begin to welcome our guests and team members back to our hotels and restaurants, the journey will be further tailored with precautionary hygiene protocols directed by the local health organizations and government authorities. Here you will find the steps we've taken to ensure a S.A.F.E. and seamless hotel experience for guests and team members alike.


We remain resolute in striving to continually provide you our guest experience through our heartfelt service. We sincerely thank you for your continued loyalty and understanding. We wish great health to you and your loved ones, and look forward to seeing you soon!

ENHANCED SAFETY PROTOCOLS

We are taking every measure to provide you with a S.A.F.E. experience with our enhanced cleanliness and sanitation plan:

 

Find the S.A.F.E. Factsheet Here

 

CHECK-IN

-Bellboy will welcome you wearing face masks and ready to provide hand sanitizer

-Luggage items will be disinfected upon guest arrival by the bellboys. 

-Guest temperatures will be checked upon arrival via a thermal camera.  

-This area will be clearly marked for appropriate physical distancing. 

-All hotel wristbands and keys will be disinfected prior to providing these to guests.

 

ROOMS

-Extremely strict sanitizing protocols are used to clean guest rooms.

-Full sanitization of guest rooms after each departure.

-Masks and gloves provided to housekeeping and maintenance teams.

-Room service will be packaged accordingly and delivered directly to the door with no contact.

 

COMMON AREAS

-We have increased the frequency of deep-cleaning and disinfecting all common and public spaces.

-Esencia Wellness Spa and Beauty Salon access will be limited and scheduled in advance.

-Dedicated measures for high-contact surfaces.

 

POOL & BEACH AREA

-Pool activities will be temporarily suspended.

-Pool and beach chairs will be cleaned between every use, and spaced out to ensure appropriate physical distancing

-Pool chlorine levels will be safely elevated within a permitted range.

 

RESTAURANTS

-Buffets will be eliminated from restaurants.

-Restaurant menus will be available through a QR code and on one-time-use disposable handouts to minimize exposure and contact.

-Swim-up bars will not be operating for the time being. Drink and food service will be available poolside and beachside through our servers.

-Teppanyaki service will be available for 6 pax only. 

MEETINGS & EVENTS

-Standard measurements in meeting and event layouts have been redesigned to ensure necessary physical distance between attendees.  

-State of-the-art air purification system proven to kill 98% to 100% of bacteria and viruses have been added to all meeting rooms and sales centers.

 

 

AMENITIES

    • Appointments in the Spa, Gym and Beauty Salon will be limited and scheduled with enough time to properly disinfect the areas between one service and another

    • Yoga, pilates, and spinning will be available 

    • Artesanos and the Monogram Store will be open on June 8

    • There will be no pool activities; Music will be playing by the pool with live DJ at least twice a week

    • There will be no mixology classes, cooking classes, or similar scheduled programming during the first month of hotel operations (more of a focus on the fitness activities)

    •  Hat painting, movie night, Loteria and Bingo activities will be scheduled

    • Snorkel activities are temporarily suspended

  • Fresh towels will not be provided upon arrival
  • A list of aromatherapy candle options will be given to the guest instead of allowing them to smell each scent
  • Beauty Salon will be open from 9:00am to 5:00pm
  • Hydrotherapy will be open from 8:00am to 4:00pm
  • Spa services will be available from 9:00am to 5:00pm
  • Fitness center will be open from 6:00am to 5:00pm and will be limited to 6 PAX at a time
  • Yoga, pilates, and spinning will be available 
  • Mixology classes will be available Monday, Wednesday and Friday at 5:00pm; 6 PAX maximum on a first come first serve basis
  • Artesanos and the Monogram Store will be open on June 8
  • Music will be playing by the pool with live DJ at least twice a week and Bar Balam will have a DJ every night from 8:00pm to 10:30pm
  • There will be no cooking classes, Wine and Art classes, or similar scheduled programming during the first month of hotel operations (more of a focus on the fitness activities)
  • Mixology classes, hat painting, movie night, Loteria and Bingo activities will be scheduled and will be updated on the UNICO app
  • Snorkel activities are temporarily suspended

FOOD & BEVERAGE

  • A la carte service will replace buffet options (includes meetings and events); 4 PAX per table

  • 20˚87˚ Restaurant will serve breakfast and lunch a la carte; will be closed for dinner

  • Teppanyaki still operating but limited to 6 people per table 

  • Swim-up pool bars will remain closed

  • In-room private dinners will be suspended

  • La Botella will be opened upon request

  • Sool Chocolate Shop will be closed during the first month of hotel operations

  • Bar Balam and Cafe Inez will close at 11:00pm

  • Palmera Lounge will be closed during the first two months of hotel operations

  • IRD will be available; personnel will not enter the room unless the guest allows

  • Hours of Operations 0-100 PAX

    • 20˚87˚ Restaurant 

      • Breakfast from 7:00am to 11:00am

      • Lunch from 12:30pm to 4:30pm

      • Closed for dinner

    • Mi Carisa 

      • Closed for breakfast

      • Dinner from 6:00pm to 11:00pm 

    • Cueva Siete

      • Dinner from 6:00pm to 11:00pm

    • Mura House closed

    • La Unica open from 10:00am to 6:00pm

    • Cafe Inez open from 6:00am to 11:00pm

    • La Costera Closed

    • Pool Bar La Escondida Closed

    • 20˚87˚ Pool Bar closed

    • Bar Balam open from 11:00am to 11:00pm

    • Palmera Lounge Closed

 

  • Hours of Operation 100-200 PAX

    • 20˚87˚ Restaurant

      • Breakfast from 7:00am to 11:00am

      • Lunch from 12:30pm to 4:30pm

      • Dinner Closed

    • Mi Carisa

      • Closed for breakfast

      • Dinner from 6:00pm to 11:00pm (Monday, Thursday, Sunday)

    • Cueva Siete

      • Dinner from 6:00pm to 11:00pm (Tuesday and Friday)

    • Mura House 

      • Dinner from 5pm to 11:00pm (Wednesday and Saturday)

      • Teppanyaki will be available for 6 PAX

    • Cafe Inez 6:00am to 11:00pm

    • La UNICA Snack Bar open from 10:00am to 6:00pm

    • La Costera will be closed

    • La Escondida Snack Bar will be closed

    • 20˚87˚ Pool Bar will be open from 10:00am to 6:00pm

    • Palmera Lounge will be closed

    • Bar Balam open from 11:00am to 11:00pm

 

  • Hours of Operation 200-300 PAX

    • 20˚87˚ Restaurant

      • Breakfast from 7:00am to 11:00am

      • Lunch 12:30pm to 4:30pm

      • Dinner closed

    • Mi Carisa

      • Breakfast closed

      • Lunch closed

      • Dinner from 6:00pm to 11:00pm (Wednesday, Thursday, Sunday)

    • Cueva Siete

      • Dinner from 6:00pm to 11:00pm (Monday, Tuesday, Friday, Saturday)

    • Mura House

      • Dinner from 5pm to 11:00pm (Monday, Tuesday, Friday, Saturday)

    • Cafe Inez 6:00am to 11:00pm

    • La UNICA Snack Bar open from 10:00am to 6:00pm

    • La Costera closed

    • La Escondida Snack Bar and Pool Bar closed

    • 20˚87˚ Pool Bar open from 10:00am to 6:00pm

    • Palmera Lounge Closed

    • Bar Balam open from 11:00am to 11:00pm

 

  • Hours of Operation 400 to 100% PAX

    • 20˚87˚Restaurant

      • Breakfast from 7:00am to 11:00am

      • Lunch from 12:30pm to 4:30pm 

      • Dinner closed

    • Mi Carisa

      • Breakfast closed

      • Dinner from 6:00pm to 11:00pm

    • Cueva Siete

      • Dinner from 6:00pm to 11:00pm

    • Mura House

      • Dinner from 5:00pm to 11:00pm

    • Cafe Inez from 6:00am to 11:00pm

    • La UNICA Snack Bar 10:00am to 6:00pm 

    • La Costera closed

    • La Escondida Pool Bar closed

    • 20˚87˚ Pool Bar closed

    • Palmera Lounge closed

    • Bar Balam 11:00am to 11:00pm

 

  • In-room dining available 24 hours; personnel
  • La Botella will be opened upon request
  • Sool Chocolate Shop will be closed during the first month of hotel operations
  • Gin Time is temporarily closed
  • In-room private dinners will be suspended

The information contained herein is based upon recommendations currently available from various government agencies, advisors, and other consultants. It is subject to change and modification at any time. Protocols and guidelines will be updated as we learn more. As always, we recommend that all guests consult their own medical advisors and review governmental travel and health sites in order to make decisions about any personal precautions each guest may wish to take.