UNICO 20°87° Hotel Riviera Maya is Ready to Welcome You Back
We are ready to welcome you back for the journey through modern Mexico you've come to know and love.
At UNICO 20°87° Hotel Riviera Maya the health and safety of our guests and team members are paramount. As we move forward and begin to welcome our guests and team members back to our hotels and restaurants, the journey will be further tailored with precautionary hygiene protocols directed by the local health organizations and government authorities. Here you will find the steps we've taken to ensure a S.A.F.E. and seamless hotel experience for guests and team members alike.
We remain resolute in striving to continually provide you our guest experience through our heartfelt service. We sincerely thank you for your continued loyalty and understanding. We wish great health to you and your loved ones, and look forward to seeing you soon!
We are taking every measure to provide you with a S.A.F.E. experience with our enhanced cleanliness and sanitation plan:
-Bellboy will welcome you wearing face masks and ready to provide hand sanitizer
-Luggage items will be disinfected upon guest arrival by the bellboys.
-Guest temperatures will be checked upon arrival via a thermal camera.
-This area will be clearly marked for appropriate physical distancing.
-All hotel wristbands and keys will be disinfected prior to providing these to guests.
-Extremely strict sanitizing protocols are used to clean guest rooms.
-Full sanitization of guest rooms after each departure.
-Masks and gloves provided to housekeeping and maintenance teams.
-Room service will be packaged accordingly and delivered directly to the door with no contact.
-We have increased the frequency of deep-cleaning and disinfecting all common and public spaces.
-Esencia Wellness Spa and Beauty Salon access will be limited and scheduled in advance.
-Dedicated measures for high-contact surfaces.
POOL & BEACH AREA
-Pool activities will be temporarily suspended.
-Pool and beach chairs will be cleaned between every use, and spaced out to ensure appropriate physical distancing
-Pool chlorine levels will be safely elevated within a permitted range.
-Buffets will be eliminated from restaurants.
-Restaurant menus will be available through a QR code and on one-time-use disposable handouts to minimize exposure and contact.
-Swim-up bars will not be operating for the time being. Drink and food service will be available poolside and beachside through our servers.
-Teppanyaki service will be available for 6 pax only.
MEETINGS & EVENTS
-Standard measurements in meeting and event layouts have been redesigned to ensure necessary physical distance between attendees.
-State of-the-art air purification system proven to kill 98% to 100% of bacteria and viruses have been added to all meeting rooms and sales centers.
Appointments in the Spa, Gym and Beauty Salon will be limited and scheduled with enough time to properly disinfect the areas between one service and another
Yoga, pilates, and spinning will be available
Artesanos and the Monogram Store will be open on June 8
There will be no pool activities; Music will be playing by the pool with live DJ at least twice a week
There will be no mixology classes, cooking classes, or similar scheduled programming during the first month of hotel operations (more of a focus on the fitness activities)
Hat painting, movie night, Loteria and Bingo activities will be scheduled
Snorkel activities are temporarily suspended
FOOD & BEVERAGE
A la carte service will replace buffet options (includes meetings and events); 4 PAX per table
20˚87˚ Restaurant will serve breakfast and lunch a la carte; will be closed for dinner
Teppanyaki still operating but limited to 6 people per table
Swim-up pool bars will remain closed
In-room private dinners will be suspended
La Botella will be opened upon request
Sool Chocolate Shop will be closed during the first month of hotel operations
Bar Balam and Cafe Inez will close at 11:00pm
Palmera Lounge will be closed during the first two months of hotel operations
IRD will be available; personnel will not enter the room unless the guest allows
The information contained herein is based upon recommendations currently available from various government agencies, advisors, and other consultants. It is subject to change and modification at any time. Protocols and guidelines will be updated as we learn more. As always, we recommend that all guests consult their own medical advisors and review governmental travel and health sites in order to make decisions about any personal precautions each guest may wish to take.