Frequently Asked Questions

What time is check-in and checkout?
Check-in starts at 3:00 pm (Local time). Check-out is at 12:00 pm (Local time).

Can I request early check-in?
Yes. Early check-in may be requested and will be accommodated, subject to availability.

Is late check-out available?
Yes, late check-out is available, subject to availability and may incur an additional charge. Requests can be made directly at the Front Desk.

Do you allow pets?

Although the UNICO Riviera Maya is not classified as a pet-friendly resort, guests traveling with assistance and service dogs/animals are welcome. Please reach out to our Guest Experience team at [email protected] for more information.

Do you place a hold on my credit card for a security deposit at check-in?
Yes. We hold a 100 USD security deposit per night on the credit card provided at check-in for incidental charges. The hold will be released at check-out, provided there are no charges billed back to the room.

Do you offer Wi-Fi?
Yes. We offer complimentary Wi-Fi for all hotel guests.

Do you allow smoking in hotel rooms?
We would like to assure you that the safety and well-being of all guests, team members, and associates are of utmost importance at our UNICO Collection resorts. In compliance with the general law for tobacco control in Mexico, smoking in guestrooms and public areas is strictly prohibited. However, we have displayed signage in designated smoking areas throughout the property for guests to use should they need to.

Do I need to be a hotel guest to use the hotel pools?
The pool and garden area are available only to registered guests of the hotel.

Does housekeeping provide daily service and turndown service?
Housekeeping daily service and turndown service will be available during your stay.

What makes UNICO 20°87° Riviera Maya a unique all-inclusive, adults-only resort?

At UNICO 20°87°, luxury isn’t just a concept—it’s a way of life. This adults-only, all-inclusive resort blends upscale comfort with a deep connection to the culture of the Riviera Maya. From curated local art to immersive cuisine and personalized service, every detail is designed to offer a truly one-of-a-kind escape.

What do the coordinates “20°87°” mean in the hotel’s name?
The name “20°87°” reflects the resort’s exact geographic location in the Riviera Maya. But more than a point on the map, it symbolizes our deep sense of place and connection with Mexico’s surrounding culture, nature, and people.

What is included in UNICO 20°87°’s all-inclusive experience?

UNICO’s all-inclusive package goes beyond expectations:

• Fine dining and unlimited drinks
• 24/7 room service and personalized minibar
• Daily and nightly experiences
• Spa treatments and salon services (with special pricing)
• Golf and exclusive tours
• Local Host for personalized concierge service

What wellness and spa services are available at the resort?
Esencia Wellness Spa at UNICO offers a full menu that includes massages, facials, a hydrotherapy circuit, and wellness rituals inspired by local traditions. It also features a fully equipped gym, yoga and meditation sessions, and a beauty salon for complete rejuvenation.

What is the “Local Host” service at UNICO 20°87° and what does it include?
Your Local Host is more than a concierge—they’re your personal guide throughout your stay. From unpacking to spa reservations, restaurant bookings, aromatherapy setup, pillow menus, and even laundry, your host tailors your experience from start to finish.

How is each guest’s experience personalized during their stay?
Guests enjoy curated itineraries, custom welcome gifts, room preferences, personalized dining, and spa schedules—all arranged before and during the stay by the Local Host. No request is too small or too big. Please feel free to ask for anything.

What types of rooms and suites are available at UNICO 20° 87° Riviera Maya?
From oceanfront rooms with swim-up pools to the expansive Estancia Suites, UNICO 20°87° offers a variety of thoughtfully designed accommodations. Guests can choose from tropical-view rooms surrounded by lush greenery or opt for suites with breathtaking panoramic ocean vistas. Every room features handcrafted local décor, an outdoor double hydro spa tub, and exclusive amenities that create a luxurious and immersive stay.

What’s included in an Estancia Suite with an ocean view?
Estancia Suites Ocean View offers 1- or 2-bedroom suites with separate living areas, expansive terraces, luxury spa bathrooms, and sweeping views of the Caribbean. Guests enjoy 24-hour room service, a curated minibar, custom pillows, an aromatherapy menu, and a personal Local Host.

Explore Our Rooms & Suites

How many restaurants does UNICO 20° 87° Riviera Maya offer, and what type of cuisine do they serve?

The resort features five unique dining experiences:

• Mi Carisa: Coastal Italian cuisine
• Cueva Siete: Elevated Mexican gastronomy
• Mura House: Asian flavors with a modern twist
• 20°87° Restaurant: Casual beachfront dining
• Café Inez: European-style cafe and wine bar
• Avec: French cuisine

What is the dress code for dinner at the restaurants?
While our resort embraces a relaxed luxury ambiance, we kindly request that guests observe smart casual attire during dinner. For gentlemen, collared shirts are required, and sleeveless shirts or tank tops are not permitted. We appreciate your understanding and cooperation in maintaining the elegant atmosphere of our dining venues.

What excursions and adventures can be booked directly from the resort?
UNICO offers curated local adventures, including:

• Sunset yacht cruises
• Tulum & Yalkú snorkeling
• Chichén Itzá private tours
• Jungle ATV & zipline
• Swimming in underground rivers
• Island escapes to Isla Mujeres

What are the most popular tours offered at UNICO 20° 87° Riviera Maya?
Top-rated experiences include the Chichén Itzá Premier Tour, Riviera Snorkeling, and The Traveler’s Table—a gourmet cultural journey. Tours are easy to book through your Local Host or at the Experiences Desk.

What special offers and promotions are currently available at UNICO 20° 87° Riviera Maya?
Depending on the season, guests can enjoy promotions like:

• Up to 35% off stays
• Complimentary airport transfers
• Resort credits

What are the benefits of booking directly through the official website?
Booking direct guarantees the best available rates, access to exclusive offers, early check-in/late check-out (subject to availability), and added extras like resort credits and VIP perks.

Discover Our Exclusive Offers

Do you offer shuttle or transportation services?
Yes. We work with Corporate Coaches to accommodate transportation needs. Please contact the Concierge for assistance at [email protected]. Taxis are also on site 24/7 in the Valet entrance.

Does your facility offer wheelchairs?
Please note that wheelchair rental is available through an external provider at an additional cost. Advance reservation is required to ensure availability during your stay.