Guest Regulations
HOTEL GUEST REGULATIONS AND TERMS OF STAY
Preamble: These regulations (the “Regulations”) constitute a mandatory agreement between the guest (“Guest” or “You”) and UNICO 20°87° Riviera Maya (the “Hotel”), an establishment operated by Corporación Inmobiliaria KTRC, S.A. de C.V. (“KTRC”). These terms govern the stay of all individuals accessing the Hotel’s facilities. The Hotel reserves the right of admission and may enforce these Regulations to ensure the safety, security, and tranquility of all guests. Non-compliance may result in the termination of the lodging contract and removal from the property.
1. Guest Registration: All persons must present valid, government-issued photo identification (passport or equivalent) upon arrival. The primary Guest must provide a credit card to guarantee incidental charges, authorizing a pre-authorization hold of $100.00 USD per night. For group reservations, the names of all accompanying individuals are required, and each adult must sign the corresponding registration documents. The Hotel reserves the right to deny accommodation to any individual who fails to comply with these identification and guarantee requirements.
2. Room Key Card: Upon check-in, the Guest will receive an Access Card for room entry. This card must be returned at check-out. The Guest assumes full responsibility for the loss, damage, or misuse of the Access Card. A replacement fee will be charged to the Guest’s account for any lost or unreturned cards.
3. Payment and Rates: Payment for the stay is due at check-in, based on the reserved rate. All applicable rates are displayed at the reception desk in both Mexican Pesos and U.S. Dollars. The Guest acknowledges that failure to settle any outstanding balance will result in the immediate termination of the lodging agreement, and the Hotel may involve law enforcement to escort the Guest from the premises.
4. Check-in and Check-out Times: Standard check-in time is 3:00 PM. Standard check-out time is 12:00 PM. A late check-out may be requested, subject to availability and will incur additional hourly charges until 6:00 PM. A check-out after 6:00 PM will result in a charge equivalent to one additional night at the prevailing rate. Guests may remain on the property until 3:00 PM on their departure day after checking out and storing their luggage.
5. Visitor Policy: For the security of all registered guests, access to guest rooms is strictly limited to them. Visitors are permitted only in the lobby area or may be registered at the reception desk for a corresponding fee. Unauthorized access to the property is strictly prohibited.
6. Right of Admission: The Hotel reserves the right to refuse service or entry to any individual who is intoxicated, under the influence of narcotics, engaging in disruptive or immoral behavior, or whose conduct violates Hotel policy or Mexican law.
7. General Conduct: Guests are expected to conduct themselves in a manner that respects the peace and comfort of others. Excessive noise, high-volume audio, or any illegal activities are strictly forbidden. The possession of firearms is prohibited on Hotel property. Guests are responsible for ensuring all doors, windows, and utilities in their room are secured when leaving.
8. Smoking Policy: In compliance with federal law, the Hotel is a 100% smoke-free property. The use of cigarettes, e-cigarettes, vaporizers, or any other tobacco product is prohibited in all rooms, balconies, and public areas, except for specifically marked, designated outdoor smoking zones. A cleaning and sanitation fee of $300.00 USD will be charged for any violation of this policy.
9. Pet Policy: The introduction of animals to the Hotel is not permitted, with the sole exception of certified service animals as defined by law.
10. Liability for Damages: The Guest is financially responsible for any damage, whether intentional or negligent, caused to Hotel property, including furnishings, fixtures, and equipment within the rooms or common areas. The cost of repair or replacement will be charged to the Guest’s final account.
11. Prohibited Activities: The following actions are strictly prohibited: hanging items from room balconies; creating excessive noise, particularly between 10:00 PM and 7:00 AM; participating in any form of human trafficking or exploitation; and the possession, sale, or consumption of illegal substances. Violation will result in immediate termination of stay and notification to the authorities.
12. Consequences of Non-Compliance: Any breach of these conduct rules will result in the Guest being held liable for any resultant damages or losses to the Hotel, its staff, or other guests. The Hotel may terminate the lodging contract without refund.
13. Scope of Services: The lodging rate covers accommodation and taxes as specified in the reservation. The availability of certain services may be affected by events of force majeure or official directives.
14. Restricted Areas: Certain areas of the Hotel may be reserved for private functions or for guests of specific room categories or membership clubs. Access to these areas is restricted.
15. Food and Beverage: Dress codes and operating hours for restaurants and bars are displayed and must be adhered to. Guests must inform staff of any allergies or dietary restrictions. The Hotel reserves the right to refuse alcoholic beverage service to any individual showing signs of intoxication. Guests are solely responsible for their consumption and any consequences thereof.
16. Third-Party Services: The Hotel is not liable for any services, tours, or products contracted by the Guest from third-party vendors operating on or near the property (e.g., transportation, excursions).
17. Valuables and Property: An in-room safe is provided for guest convenience. The Hotel is not responsible for items stored therein. For items of significant value, guests may deposit them at the reception desk against an official receipt. The Hotel is not liable for items left in rooms or public areas. Forgotten items will be held for 30 days before disposal.
18. Medical Services: On-site medical services are provided by an independent third party. The Hotel is not liable for the medical advice or treatment provided.
19. Parking: Valet parking is offered as a complimentary service. The Hotel assumes no liability for theft, loss, or damage to vehicles or their contents while parked on the premises.
20. Housekeeping: Daily room cleaning is provided. A “Do Not Disturb” sign may be used to decline service. Requests for cleaning outside of standard hours may incur a surcharge.
21. Amenity Usage: Rules for the use of pools, the beach, gym, and other facilities are posted and must be strictly followed. For safety reasons, entering the ocean is strictly prohibited due to hazardous conditions. Failure to comply with safety directives from staff will be considered a breach of these regulations.
22. Emergencies: Guests must report any contagious illness or criminal activity to Hotel management.
23. Guest Privacy: Hotel staff will respect guest privacy and will only enter rooms for authorized service or in an emergency.
24. Liability Insurance: The Hotel maintains a civil liability insurance policy in compliance with Mexican law, which includes registered guests as beneficiaries.
25. Maintenance and Restricted Zones: Guests must respect all safety signage related to maintenance work and are prohibited from accessing restricted employee-only areas or tampering with safety equipment (e.g., fire alarms).
26. Emergency Protocols: In an emergency (e.g., fire, hurricane), guests are required to follow all instructions from Hotel staff. Failure to do so is at the Guest’s sole risk and liability.
27. Breach of Regulations: A violation of these Regulations gives the Hotel the unilateral right to terminate the lodging contract immediately, without refund.
28. Disclaimer for Accidents: The Hotel is not liable for accidents or incidents suffered by guests on the premises unless directly caused by the gross negligence of Hotel staff.
29. Final Account Settlement: The Guest authorizes the Hotel to charge the credit card on file for the total account balance, including accommodation, services, damages, and any other incidental fees incurred during the stay.
30. Code of Ethics: The Hotel operates under the RCD Hotels Code of Ethics. Violations of this code by guests may result in the termination of their stay.
31. Reporting: Unethical behavior can be reported anonymously through the channels provided by the Hotel (contact details available).
32. Privacy and Data Protection: The Hotel processes personal data in accordance with its comprehensive Privacy Notice, available on the Hotel’s website.
33. Surveillance: For the safety and security of all persons, the Hotel operates a 24-hour CCTV surveillance system in public areas. Telephone calls to and from guest rooms may be recorded for quality assurance purposes.